Troubleshooting Login Issues

Having trouble logging in? Here are solutions to common problems.

Common Issues

"Invalid email or password"

Causes:

• Incorrect credentials
• Caps Lock enabled
• Wrong email address

Solutions:

1. Double-check email for typos
2. Verify Caps Lock is off
3. Use "Forgot Password" to reset

"Account locked"

Cause: Too many failed login attempts (5+)

Solutions:

1. Wait 15 minutes for auto-unlock
2. Contact support for immediate unlock
3. Use password reset

"Session expired"

Cause: Inactivity or cleared cookies

Solutions:

1. Log in again
2. Enable cookies in browser
3. Check for blocking extensions

Password Reset

1. Click "Forgot Password"
2. Enter your email
3. Check inbox (and spam)
4. Click reset link (expires in 1 hour)
5. Create new password

Two-Factor Authentication

Lost Authenticator Access

1. Use backup codes
2. Contact support with ID verification

Codes Not Working

1. Sync device time (Settings > Date & Time)
2. Wait for next code cycle
3. Re-add account in authenticator app

Browser Compatibility

Supported browsers (latest 2 versions):

• Chrome
• Firefox
• Safari
• Edge

Clear Browser Cache

Chrome: Ctrl+Shift+Delete > Cached images and files Firefox: Ctrl+Shift+Delete > Cache Safari: Cmd+Option+E